"Emotions Drive People, and People Drive Performance"
#8. CUSTOMER SERVICE
Respect Improves Customer Satisfaction
The Price of Incivility
With the proliferation of communication channels, customers now have more power and information than ever before, and they expect instant service gratification. This has led to a widening expectation gap with today’s businesses where 61% of customers churned in 2016. More significantly, 81% of those defectors said they could have been saved had the company acted.
Always treat your employees the way you would treat your customers” Steven Covey.
REFERENCES:
(1).
8a.
https://www.linkedin.com/pulse/customer-experience-vs-employee-ron-thomas-shrbp-mhcs-swp-ghcs-cep-/
